Shipping Policy – Orca Cloth
At Orca Cloths, we offer worldwide delivery — ensuring every jacket is thoroughly inspected, safely packed, and shipped through reliable courier partners.
Standard Shipping (Free Worldwide)
Processing Time: 3–5 business days
Shipping Time: 12–15 business days
Total Delivery Time: 15–20 business days (including processing)
Shipping Fee: Free
Fast Shipping (Optional Upgrade)
Processing Time: 3–5 business days
Shipping Time: 7–10 business days
Shipping Fee: $50 for the first item
Additional Items: $20 per item
Total Delivery Time: 10–15 business days (including processing)
Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking details. This will include your tracking number and courier information so you can follow your package online at any time.
Customs & Import Duties
Customs duties or import taxes (if applicable) are the customer's responsibility.
These charges vary depending on your local laws and are not within our control. Please check with your local customs office to understand possible charges before placing your order.
Shipping & Address Issues
If a package is returned due to an incorrect address provided by the customer, re-shipping charges must be paid by the customer.
If a customer refuses delivery or provides incorrect address information, shipping costs and restocking fees (up to 50%) will be deducted from any eligible refund.
Return Shipping Costs
All return shipping costs are the responsibility of the customer.
We only cover return shipping if the wrong item was sent from our side.
Order Cancellations
Orders can be cancelled within 24 hours of placement.
After 24 hours, the item enters production and becomes non-cancellable, as each piece is made-to-order.
Delays Disclaimer
While we aim to deliver within the stated timelines, unforeseen delays can occur due to customs processing, weather conditions, or courier service issues. Orca Cloths is not responsible for delays beyond our control, but we will always assist you in tracking and resolving such situations.
Fast. Fair. Transparent.
We keep our shipping policy simple and honest — just like our service.
If you have any questions or need help with your shipment, feel free to contact us at support@orcacloths.com. We’re here to help!