Return & Refund Policy – Orca Cloths

Built with care, backed with commitment. Every jacket is made to order — and every order is protected by our fair return promise.

Return Window

We offer a 30-day return policy from the date of delivery.

To be eligible for a return, the customer must contact us within 48 hours of receiving the product.

The customer must provide clear photo or video proof of the issue with the product (e.g., damage, defect, wrong item).

In case of a size issue, the customer is required to send a photo of the jacket measured with an inch tape to show how it compares to our official size chart. Returns for sizing will only be accepted if the measurements do not match the selected size based on our guidelines.

Change of Mind Returns

We do not accept returns for change of mind. All jackets are made-to-order and crafted exclusively for you. Each piece is freshly made and not eligible for resale. Please review all product details and our size chart carefully before placing your order.

Return Conditions

The item must be unused, unwashed, unworn, and in its original packaging with all tags intact.

Custom-sized or personalized jackets are non-returnable unless there is a proven manufacturing defect.

Returns must only be made after receiving approval and return instructions from our support team.

Some of our products are replica designs, which we produce in premium quality to offer great style at an affordable price. Therefore, returns based on complaints about a product being a replica will not be accepted, as this has already been clearly mentioned.

Return Shipping Costs

The customer is responsible for all return shipping costs.

We only cover return shipping if the wrong item was sent from our side.

Shipping & Address Issues

If a package is returned due to an incorrect address provided by the customer, re-shipping charges must be paid by the customer.

If a customer refuses delivery or provides incorrect address details, shipping costs and restocking fees (up to 50%) will be deducted from any eligible refund.

Refund Process

Once the returned item is received and inspected, we’ll notify the customer about the refund approval status.

If approved, the refund will be processed within 7–10 business days to the original payment method.

Returns that do not meet policy conditions will not be refunded.

Order Cancellations

Orders can be cancelled within 24 hours of placement.

After 24 hours, the item enters production and becomes non-cancellable.

Important Notes

Orca Cloths reserves the right to decline any return or refund request that does not follow this policy.

Customers who initiate chargebacks or disputes without contacting our support first will be considered in violation of our terms, potentially causing delays or refusal of claims.

We're committed to delivering quality — and resolving any concerns with honesty and care.
Still have questions? We’re here to help: support@orcacloths.com